Delivery and FAQ's
When will I get my delivery?
We aim to deliver all products within 3 working days, however during busier periods shipping times may take longer.
If you live within London, and you would like your delivery on a specific date, please contact our store and we will be glad to help.
How much is the delivery charge?
Orders under £50 will cost £10 to ship.
Orders over £50 will be FREE.
As Natural Halal Meat continues to grow, our delivery area will be expanding, so keep checking back to see if we can deliver to your home!
How far in advance do I have to place my order?
We usually deliver within 48 hours of your order being placed. This gives us enough time to prepare your products. If you place an order before midnight on a Tuesday you will get your order on Thursday.
The deliveries are made between 11am to 9pm. The driver will call you before arrival for local deliveries. But for areas that are not local you will receive your order by 12pm guaranteed.
Is our Organic meat certified?
Our organic meat are all certified and we always get certification from our partner farms to ensure we operate in an ethical way. We have our Organic Halal Certification posted in our store to be very transparent so anyone can have a look if they are hesitant about our products.
What are our organic meat fed?
Our organic meat, are all grass fed and our farms are located in southern wales. Our Organic meat are 100% organic and have certification.
How does the refund policy work?
We hope that you will love the products in your order. If this is not the case please let us know, we are happy to refund any defective items or work towards a solution.
Can I cancel my order?
Unfortunately we cannot reimburse you if you cancel last minute. We need enough time to prepare the products. This ensures that you always get the freshest products delivered to your home. If you want to cancel your order just give us a call or write us an email and we will find out if we are already preparing the product.
I think there is something wrong with my order. What should I do?
Do not hesitate, get in contact with us. Give us a call and we will save the day.
Do we accept Cash on delivery?
When are you closed?
Our butchers work everyday and you are able to contact us everyday between 9am and 5pm.
Disclaimer
Once you have placed an order, please be aware that the weight may vary as fat is trimmed off, or the meat is cleaned up, or skin is removed from items as the items are weighed to measure before any cleaning is done.