Delivery and FAQ's
When will I get my delivery?
We aim to deliver all products within 3 working days, but during the busier periods shipping times may take longer. If you live within London our delivery team will be delivering the fresh products to your door.
How much is the delivery charge?
Orders under £50 = £10
Orders over £50 = Free
As Natural Halal Meat continues to grow, our delivery area will be expanding, so keep checking back to see if we can deliver to your home!
How far in advance do I have to place my order?
We usually deliver within 48 hours of your order being placed. This gives us enough time to prepare your products. If you place an order before midnight on a Tuesday you will get your order on Thursday.
The deliveries are made between 11am to 9pm. The driver will call you before arrival.
How can I edit my order?
If you want to change the order quantity or the delivery time after your order has been confirmed, just send us an email or give us a call.
Is there a minimum order spend?
No. We have introduced a fixed price delivery for all orders.
How does the refund policy work?
We hope that you will love the products in your order. If this is not the case please let us know, we are happy to refund any defective items or work towards a solution.
Can I cancel my order?
Unfortunately we cannot reimburse you if you cancel last minute. We need enough time to prepare the products. This ensures that you always get the freshest products delivered to your home. If you want to cancel your order just give us a call or write us an email and we will find out if we are already preparing the product.
I think there is something wrong with my order. What should I do?
Do not hesitate, get in contact with us. Give us a call or send us an email and we will save the day.
When are you closed?
Our butchers work everyday however customer service is closed on Sundays.